Telecommunication

Strenous competition and overcapacity are down prices for carriers. To overcome industry pressures, telecom leaders need to focus on core performance, understand customer segments, and develop strategies around the six forces shaping the industry.

Leading Change: An interview with the Executive Chairman of Telefonica De Espana

Julio Linares explains the design of the company's big turnaround program.

Automated Self-service Comes to Telecom

Telecom companies play a key role in automating the sales and service processes of other sectors. Now they must automated their own.

Bundling Europe's Broadband

When it comes to phone and media service, a lot of consumers want a package deal.